Shipping & Delivery

We are here to help you!

We generally deliver all orders within3-5working days,except for customized or made-to-order products. However, most orders arrive within1-3working days. This is due to the possibility of occasional delays caused by shipping processes, which are entirely beyond our control.

What is the shipping cost?

The cost of delivery depends on the following factors:

Local Orders (within the same country): Delivery fees vary based on the distance and size of the order.
International Orders: Charges depend on the destination country, order size, and weight. Additional customs fees or taxes may also apply.
Order Size and Weight: Larger or heavier items may incur higher delivery charges.
Promotions or Offers: Sometimes, delivery is free as part of a promotion or if your order exceeds a certain value.

For an exact delivery cost, please check during the checkout process or contact our customer service team for assistance.

How can I track my order?

When your order is shipped, we will immediately send you an email containing a tracking number. Using this number, you will be able to know where your item is and when it is going to arrive for you.

In case you did not receive this email, please email us at info@softtiles.net

Can someone else pick up the Order?

If you are not personally available to receive your order, someone else can receive it on your behalf. The designated person must be capable of receiving the order and be aware of it. We can rely on their instructions as if they were issued by you.

What if the item I receivedis damaged or faulty?

We always work hard to ensure that all items are of the highest quality and guarantee our customers a great brand experience. However, if the item you received is damaged or faulty, please follow these steps:

Contact Us Immediately: Reach out to our customer service team at info@softtiles.net or call our support line on 00201022811682 within 48 hours of receiving the item. Provide your order number and a description of the issue.
Provide Proof: Include clear photos or videos showing the damage or fault in the item. This helps us assess the situation quickly.
Resolution Options: If the item is confirmed as damaged or faulty, we will offer a replacement or full refund, depending on your preference.
Return Shipping: If a return is necessary, we will provide instructions, and any return shipping fees for faulty items will be covered by us.

We are committed to ensuring your satisfaction and will resolve the issue as quickly as possible.

Does softtiles.net deliver worldwide?

Currently, we deliver to the Middle East. We have collaborated with a variety of shipping companies to guarantee reaching our customers easily.